Privacy policy

INTRODUCTION

This Privacy Policy explains what information PeTidy.Shop ("we", "us", "our") collects when you visit our website or place an order, how we use it, and the choices you have. We keep data collection to what's needed to run the store well, and nothing more.

INFORMATION YOU PROVIDE

When you place an order, create an account, subscribe to our emails or contact support, you may provide information such as your name, email address, shipping and billing address, and phone number.

ORDER INFORMATION

We keep a record of the products you purchase, order values, discount codes used, and delivery details, so we can fulfil your orders and help you if something goes wrong.

ACCOUNT INFORMATION

If you create a customer account, we store your login email and order history so you can track purchases and check out faster.

PAYMENT INFORMATION

Payments are processed securely by third-party payment providers. Your full card details are transmitted directly to those providers over encrypted connections. We never see or store your complete card number. We only receive confirmation that payment succeeded, along with limited details such as the card type and last four digits.

DEVICE, BROWSER AND USAGE INFORMATION

Like most websites, we automatically collect certain technical information when you browse the store: device type, browser type and version, operating system, IP address, pages viewed, time spent on pages, and the website that referred you. This helps us keep the store secure and understand how it's used.

COOKIES

We use cookies and similar technologies to keep your cart working, remember your preferences (such as language and currency), measure how the store performs, and, with your consent where required, support marketing. You can control cookies through the cookie preferences notice on our site and through your browser settings. Disabling some cookies may affect how the store works.

ANALYTICS

We use analytics tools to understand store performance in aggregate: for example, which pages convert well and where visitors come from. Analytics data is used for statistics and improvement, not to build profiles of individual visitors.

HOW WE USE YOUR INFORMATION

We process personal information to:

• Process and deliver your orders, and send order and shipping confirmations
• Provide customer support and handle returns and refunds
• Detect and prevent fraud and abuse
• Keep our website and systems secure
• Understand how the store is used and improve our products, website and service
• Send marketing emails, only where you've subscribed or otherwise permitted it
• Comply with legal obligations, such as tax and accounting rules

MARKETING COMMUNICATIONS

You'll only receive marketing emails from us if you've signed up for them or opted in at checkout. Every marketing email includes an unsubscribe link, and opting out is immediate and free. Transactional emails (order confirmations, shipping updates, replies to your messages) are sent regardless, because they're part of fulfilling your order.

SHARING YOUR INFORMATION

We never sell your personal information. We share it only with service providers who need it to help us run the store:

• E-commerce platform: our store runs on Shopify, which hosts the website and processes orders
• Payment providers: to process your payment securely
• Shipping and fulfilment providers: to deliver your orders; they receive your name and delivery address
• Email and analytics tools: to send messages you've requested and measure store performance

We may also disclose information where required by law, court order, or to protect our rights, our customers or the public.

INTERNATIONAL TRANSFERS

Our service providers may process data in countries other than your own. Where that happens, transfers rely on recognised safeguards such as adequacy decisions or standard contractual clauses, in line with applicable data protection law.

DATA RETENTION

We keep order records for as long as needed to fulfil orders, handle returns, and meet tax and accounting obligations. Marketing data is kept until you unsubscribe. Data that's no longer needed is deleted or anonymised.

YOUR RIGHTS

Depending on where you live, you may have rights under data protection laws such as the GDPR and UK GDPR, including the right to:

• Access the personal information we hold about you
• Correct inaccurate information
• Request deletion of your information
• Restrict or object to certain processing
• Receive your information in a portable format
• Withdraw consent at any time, where processing is based on consent

To exercise any of these rights, contact us using the details below. You also have the right to complain to your local data protection authority.

CALIFORNIA PRIVACY NOTICE

If you're a California resident, you may have rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect, to request its deletion, and not to be discriminated against for exercising your rights. We do not sell personal information as defined by the CCPA. To make a request, contact us using the details below.

CHILDREN'S PRIVACY

Our store is not directed at children, and we don't knowingly collect personal information from anyone under 16. If you believe a child has provided us with personal information, contact us and we'll delete it.

DATA SECURITY

We use industry-standard measures to protect your information, including encrypted connections (HTTPS) across the entire store and payment processing handled by certified providers. No method of transmission or storage is 100% secure, but we work to protect your data proportionately to its sensitivity.

THIRD-PARTY LINKS

Our website may contain links to other websites, including our social media pages. This policy applies only to our store. We're not responsible for the privacy practices of other sites, so review their policies when you visit them.

CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time. The current version is always published on this page, and material changes will be highlighted on the site.

CONTACT

For any privacy question or request, email support@petidy.shop or use the contact form on our website.