Informações de contacto

WE'RE HERE TO HELP

PeTidy.Shop is a small store, and that's a good thing for you: when you write to us, a real person reads it and answers.

HOW TO REACH US

• Email: support@petidy.shop
• Contact form: available on our website's Contact page

Either channel reaches the same team, so pick whichever is easier for you.

WHAT TO INCLUDE

To get you a useful answer as fast as possible, include:

• Your order number (for anything order-related; it's in your confirmation email)
• A short description of the issue
• Photos, if your question is about a damaged or incorrect item

RESPONSE TIMES

We usually reply within 1 business day. During busy periods, launches or holidays, it can occasionally take a little longer, but every message gets answered, in the order it arrives. Sending multiple messages about the same issue can actually slow things down, since it moves your thread to the back of the queue.

BEFORE YOU WRITE

You might find an instant answer in:

• Our FAQ, for the most common product and usage questions
• Our Shipping Policy, for delivery estimates, tracking and customs
• Our Refund & Return Policy, for returns, exchanges and refund timing

SOCIAL MEDIA

You can also follow and message us on Instagram, Facebook, TikTok and YouTube; the links are in the footer of every page. For order-specific issues, email is always the fastest and most reliable channel.